The world is in a new era defined by full-time, always-on connectivity. Today, customers expect to be able to transact business when they want, not necessarily when it’s convenient for a company. This new operating model has changed the way people work, and this uninterrupted, always-on environment presents new challenges for business to provide secure, personalized access to their services on demand. With so many devices and users to manage, businesses need a new way to manage customer identities, to personalize content, provide secure transactions, and deliver individualized service. To accomplish this task, they are relying on Identity Management platforms to manage the customer lifecycle.
There is growing recognition that identity drives business, while data drives the processes and methodologies that organizations use to deliver value to their customers and partners. The ultimate goal is to eliminate friction along the value chain and make all relevant services and content readily available through multiple devices; giving every customer access to the information and services they value or need.
How do we provide customers with on-demand access, regardless of their location or device? The challenge many organizations face is that they do not have mature user management capabilities to provide this level of service. A solid Identity Management system can help achieve these goals and make it easier for people inside and outside the organization access what they need, and when they need it.
The Pareto Principle states that there are a minority of efforts that lead to the majority of results. Put another way, some technologies will have an outsized impact on realizing business objectives than others. Identity Management is one of those technologies. The starting point for building a solid Identity Management (IAM) foundation begins with an assessment that includes identifying key stakeholders, core user management processes, authoritative data sources and points of integration both from a business and a technical point of view. Each element of an IAM assessment focuses on a specific issue or concept that plays a vital role in developing an enterprise-class solution for Identity Management.
One of the key aims of an IAM Assessment is to provide a list of functional and data requirements for the fulfillment of the user lifecycle processes from creation through separation. This list of requirements is possible through an analysis of current processes and policies, the existing systems environment (in terms of functionality and data provisioning) and the existing IT architecture. With this information, it is possible to develop preliminary architectural models used to influence and guide subsequent implementation work.
The guidelines for this model are drawn out of facilitated sessions, interviews, and workshops that contribute not only to the IAM vision, but also the principles by which the organization should get there. This model of the IAM Assessment includes:
- Business processes and perceived value
- Elements of technical architectural design
- Business and technical gap analysis
- Technology trends
- Strategic platforms
- Current internal skill sets
- Time available to rollout
By completing an IAM Assessment, organizations will identify gaps in their current environment that need to be addressed to mature their service capabilities. Once the issues are defined, we can focus on eliminating the IT and process gaps in a logical and straightforward way. The end result is an accelerated return on investment with a much lower risk of project failure.
An IAM Assessment is a quick, expert evaluation of your environment that identifies and addresses the most common issues organizations face when implementing a solution.
This is ideal for organizations that:
- Are struggling to get their IAM solutions deployed
- Have a misalignment between their processes and technology
- Have an immature IAM solution with too many workarounds
- Companies that want to accelerate their IAM programs
Click here to learn more about the IAM Assessment.
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